1. If your furniture isn’t built the color, size, or style that you ordered, we’ll fix or - replace it.

2. If your furniture arrives damaged, we’ll fix or replace it.

3. If your furniture ever cracks or splits, we’ll fix or replace it.

 

Our Custom Made Promise is our guarantee to you for as long as you own your custom furniture. Even though we build hundreds of tables each year, our small team is like a family. That means you won’t get stuck behind call centers and big company policies if everything isn’t perfect. The same person who answered the call to help you place the order will be there if you need any help after after the sale. Call Us HERE or send us an email at Keckskustomsfurniture@gmail.com to get taken care of swiftly.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Softwood WARRANTY (applies to our firs and pines)

Sometimes things happen – and we know that. If something happens to your product within 3 months of delivery – let us know. We will take care of it if it was our fault. To help assess the issue, we will ask you to send photos from various angles to see if we need to fix it or replace it. We will cover handmade defects in materials or workmanship. Remember to follow our care instructions first though!

Hardwood WARRANTY:

Sometimes things happen – and we know that. If something happens to your product within 1 year of delivery – let us know. We will take care of it if it was our fault. To help assess the issue, we will ask you to send photos from various angles to see if we need to fix it or replace it. We will cover handmade defects in materials or workmanship. Remember to follow our care instructions first though!

We are not responsible for normal wood movement. ALL wood moves, and if it is not properly taken care of, it can move drastically to failure. Keeping humidity consistent and caring for your products will help keep your product for years and years!

Warranties are only valid when products were used for their intended purposes and exhibit normal use. We also understand things happen – so shoot us a message so we can walk you through how to fix a dent, scratch – or your kiddo draws on it sharpie.

Our furniture is handcrafted from real wood and we recognize that's not for some people. Please be sure to read "What should I know about Keck's Kustoms Furniture before ordering?" on our FAQ page for our cosmetic standards.