We believe craftsmen should stand behind their products. We also know buying furniture online can seem scary. That’s why we promise:
1. If your furniture isn’t built the color, size, or style that you ordered, we’ll fix or - replace it.
2. If your furniture arrives damaged and the damage is noted at delivery, we’ll fix or replace it.
3. If your furniture ever cracks or splits, we’ll fix or replace it.
Our Custom Made Promise is our guarantee to you for as long as you own your custom furniture. Even though we build hundreds of tables each year, our small team is like a family. That means you won’t get stuck behind call centers and big company policies if everything isn’t perfect. The same person who answered the call to help you place the order will be there if you need any help after after the sale. Call Us HERE or send us an email at Keckskustomsfurniture@gmail.com to get taken care of swiftly.
Conditions of return
Buyers are responsible forreturn shippingcosts. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our furniture is handcrafted from real wood and we recognize that's not for some people. Please be sure to read "What should I know about Keck's Kustoms Furniture before ordering?" on ourFAQ page for our cosmetic standards.